Privacy policy

We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the ELKOM-Elektroheizplatten-Technik GmbH. The use of the Internet pages of the ELKOM-Elektroheizplatten-Technik GmbH is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the ELKOM-Elektroheizplatten-Technik GmbH. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, the ELKOM-Elektroheizplatten-Technik GmbH has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.

Definitions

The data protection declaration of the ELKOM-Elektroheizplatten-Technik GmbH is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

a) Personal data
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject
Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

c) Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future

e) Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

f) Pseudonymization
Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

g) Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

h) Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

j) Third parties
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

k) Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

I. General information

1. Name and address of the responsible party

The responsible party as defined by the General Data Protection Regulation, other data privacy law applicable in EU member states and other data privacy regulations is:

ELKOM-Elektroheizplatten-Technik GmbH
Oberbecksener Strasse 80
32547 Bad Oeynhausen
Germany

Tel .: +49 (0) 57 31/77 82 0
E-Mail: elkom(at)elkom.de

II. Specific information on collection of personal data

1. Visiting the website

a) Purpose of data collection and processing
Whenever a user accesses one of our websites or a file available through our web presence, access data related to this process is stored in a log file. Each data set consists of:

(1) the site from which the file was requested,
(2) the name of the file,
(3) the date and time of the request,
(4) the transmitted data volume,
(5) the access status (file transmitted, file not found, etc.),
(6) a description of the type of operating system and web browser used,
(7) the client IP address.

We use this data to operate our website, in particular to monitor the capacity of our website and determine malfunctions and to make adjustments and improvements. The client IP address is used to transmit the requested data; after it is no longer required for technical purposes, it is anonymised through deletion of the last block of numbers (Ipv4) or the last 8-bit byte (Ipv6).

b) Duration of storage
Any time a user accesses a website provided by us or our web presence in general, data is stored. It is deleted as soon as it is no longer required for the original collection purpose, which is the case as soon as the user leaves our website.

c) Legal foundation
Temporary storage of the above-mentioned data is based on Art. 6 section 1 (f) of the EU General Data Protection Regulation (hereinafter "GDPR"). Our legitimate interest is the provision of our website.

d) Option of objection and erasure
The data subject can object to processing of the data.

2. Cookies

a) Purpose of data collection and use
To ensure the technical prerequisites required for viewing our website and the ordering process, we transfer "cookies" to the data subject's device. Cookies are small text files, through which the user's device can be identified, generally by sending the name of the domain from which the cookie data originates, information about the age of the cookie and an alphanumerical identification code. Saving the cookie on the device used - without interfering with the operating system - permits it to be recognised and allows us to make settings available immediately, if applicable. We use this information to adapt our website and offered services to your requirements and to make access to our website faster.

b) Duration of storage
The storage duration of different cookies varies, but is at most two years. They are saved on your local device, not on our server, so the actual storage duration depends on your browser configuration. Refer to the operating instructions of your browser software for instructions on how to delete cookies set by us as required or automatically

c) Legal foundation
Storing of the above-mentioned data is based on Art. 6 section 1 (f) GDPR. Our legitimate interest in setting cookies is, on the one hand, improving our website through data analysis and on the other hand enabling your visit to our website. In particular, some functions of our website are not available without cookies, as otherwise the user is not recognised when changing pages. This means that, for instance, the shopping cart cannot be used, language settings are lost and searches cannot be made. Moreover, storage of this data is based on the legal foundation of Art. 6 section 1 (b) GDPR for contract performance

d) Option of objection and erasure
The data subject can block cookies in their device or delete them after use. However, this may make some functions of our web presence unavailable. Refer to the instructions of your browser software for instructions on how to disable cookies or delete previously saved cookies.

3. Contact form, e-mail, fax or phone contact

a) Purpose of data collection and use
We provide a contact form on our website. The data subject can use it to get in contact with us electronically and we can process the enquiry. The following data is collected and stored: Company, name, address, IP address, e-mail, phone number, date, time and description of the enquiry, if applicable contract data, if the enquiry is made in the context of entering into a contract or contract performance. A user can contact us by e-mail, fax or phone. We save the data transmitted to us by the data subject in order to process the enquiry. This data includes the names, address, IP address, e-mail, phone number and/or fax number, date, time and description of the enquiry, if applicable contract data, if the enquiry is made in the context of entering into a contract or contract performance. The data is not disclosed to third parties. It is intended for processing the data subject's enquiry

b) Duration of storage
As soon as the data is no longer required for its original purpose, it is deleted, which is the case once the conversation is over and the matter in question is completely settled, provided there are no contractual or tax law based retention periods to observe. These periods are five years for personal data subject to § 147 AO (tax law) and ten years for personal data subject to § 257 HGB (code of commerce). The retention periods begin with the end of the calendar year in which the data was collected.

c) Legal foundation
Storage of the above-mentioned data is based on the legal foundation of Art. 6 section 1 (a) GDPR after prior consent provided with the enquiry, on Art. 6 section 1 (b) GDPR during the pre-contractual phase or for contract performance or on Art. 6 section 1 (f) GDPR. The legitimate interest of the responsible party is being able to process enquiries and to prevent misuse of contact options. The data subject has the right to revoke their consent at any point, but this does not affect the legitimacy of the processing of personal data performed up to this point.

d) Option of objection and erasure
The data subject has the option of revoking the consent given for data processing and objecting to storage of their personal data at any point. In that case, the data stored for this process is deleted.

4. Etracker

a) Purpose of data collection and processing
We use the analytics service of etracker GmbH based in Hamburg for analysing the usage data of our website. This process uses cookies which permit a statistical analysis of the use of this website by the data subjects as well as display of use-specific content or advertisement. Cookies are small text files which the web browser stores on the end device of the user. etracker cookies, however, do not contain information permitting identification of a user.

etracker anonymises the IP address as early as possible. Log-in or device identifications are converted into a unique code that can, however, not be associated with a person

b) Duration of storage
As soon as the data is no longer required for its original purpose, it is deleted, which is when anonymisation has been completed. For technical reasons, this process takes less than one second.

c) Legal foundation
The above-mentioned data is saved based on the legal foundation of Art. 6 section 1 (f) GDPR and § 15 section 3 TMG. Our legitimate interest is the analysis of the browsing behaviour of non-identifiable users in order to optimise our website and services.

d) Option of objection and erasure
Below, the user has the option of opting out of the analysis process.

If the data subject decides to opt out, etracker will install a cookie in the browser which prohibits etracker from tracking the user behaviour. In this case, collected data is neither used nor stored. However, if the user objects, a so-called opt-out cookie is used, which causes the opt-out cookie to be deleted together with the other cookies, which means that the opt-out may have to be repeated. If the use of cookies is blocked in the data subject's browser, etracker will not collect data.

5. Applications

a) Purpose of data collection and processing
The data provided to us in job applications will only be processed for the purpose of the application and the application process.

b) Duration of storage
We may process applicant data further for the purposes of the employment relationship, if the application was successful. If the application was unsuccessful, the applicant data will be deleted after the end of the application process, unless we have permission to store the data for another six months to reply to any follow-up questions regarding the application and fulfil potential documentation obligations based on the equality act. If an applicant withdraws their application, the data is also deleted.

c) Legal foundation
The above-mentioned data is stored for the purpose of meeting our pre-contractual obligations in the context of an application process as defined by Art. 6 section 1 (b) and (f) GDPR and possibly for the purpose of the employment relationship in accordance with § 26 BDSG. If special categories of personal data are disclosed on a voluntary basis as defined by Art. 9 section 1 GDPR, they are also processed according to Art. 9 section 2 (b) GDPR (e.g. health data such as disabilities). If special categories of personal data as defined by Art. 9 section 1 GDPR are requested from applicants in the context of the application process, they are also processed according to Art. 9 section 2 (a) GDPR (e.g. health data, if it is required for the job).

d) Option of objection and erasure
Options of objection and erasure apply to the extent described above.

III. Rights of the data subject

If user data is processed on our website, the affected person (data subject) has the following rights toward the responsible party according to GDPR.

1. Right of access according to Art. 15 GDPR

The data subject has the right to receive the following information:

a) the purpose of processing;

b) the categories of personal data processed;

c) the recipients or categories of recipients to which personal data was or is still being disclosed, in particular recipients in third countries or of international organisations;

d) is possible the planned duration of storage for the personal data or, if this is not possible, the criteria for determining this duration;

e) the existence of a right to correction or erasure of the personal data related to the data subject or to restriction of processing by the responsible party or to an objection against this processing;

f) the existence of a right to file a complaint with a supervisory authority;

g) if the personal data is not collected from the data subject, all available information about the origin of the data;

h) the existence of automated decision making including profiling according to Art. 22 section 1 and 4 GDPR and - at least in these cases - meaningful information about the logic involved and the extent and envisioned effects of this processing on the data subject.

i) if personal data is transmitted to a third country or an international organisation, the data subject has the right to be informed of suitable safeguards in accordance with Art. 46 GDPR related to this transmission.

We will provide the data subject with a copy of the personal data which is subject to processing. The responsible party may require a suitable fee based on administrative expenses for any further copies requested by the data subject.

2. Right to rectification according to Art. 16 GDPR

The data subject has the right to request that the responsible party immediately rectify any incorrect personal data related to the data subject. Taking into account the purposes of processing, the data subject also has the right to have incomplete personal data completed - including by means of a supplementary statement.

3. Right to erasure according to Art. 17 GDPR

The data subject has the right to demand that the responsible party delete the personal data related to the data subject immediately and the responsible party is obligated to delete the data immediately, if one of the following reasons applies:

a) the personal data is no longer necessary for the purposes for which it was collected or otherwise processed;

b) the data subject revokes their consent on which processing was based according to Art. 6 section 1 (a) or Art. 9 section 2 (a) GDPR and there is no other legal foundation for processing;

c) the data subject objects to processing according to 21 section 1 GDPR and there are no overriding legitimate reasons for processing, or the data subject objects to processing according to Art. 21 section 2 GDPR;

d) the personal data was processed illegitimately;

e) erasure of the personal data is required to meet legal obligations according to EU law or law of one of the EU member states to which the responsible party is subject;

f) the personal data was collected in connection with information society services offered according to Art. 8 section 1 GDPR.

4. Right to restriction of processing according to Art. 18 GDPR

The data subject has the right to demand that the responsible party restrict processing, if one of the following prerequisites applies:

a) the data subject has disputed the correctness of the personal data, specifically for a duration that allows the responsible party to verify the correctness of the personal data

b) processing is illegitimate and the data subject does not wish for the personal data to be deleted, but instead wants use of the personal data to be restricted;

c) the responsible party no longer requires the personal data for the purposes of processing, but the data subject still requires it to assert, exercise or defend legal claims or

d) the data subject has objected against processing according to Art. 21 section 1 GDPR, but it is unclear whether the responsible party's interests override those of the data subject.

5. Right to notification according to Art. 19 GDPR

If the data subject has demanded rectification according to Art. 16 GDPR, erasure according to Art. 17 section 1 GDPR or restriction of processing according to Art. 18 GDPR of their personal data from the responsible party and if the responsible party has informed all recipients to which the data subject's personal data has been disclosed of the data subject's demand (provided this was not impossible or disproportionally difficult), the data subject has the right to be informed who these recipients are by the responsible party.

6. Right to data portability Art. 20 GDPR

The data subject has the right to receive their personal data provided to the responsible party in a structured, common and machine-readable format and also has the right to transfer this data to another responsible party without us impeding this process, provided

a) processing is based on consent according to Art. 6 section 1 (a) or Art. 9 section 2 (a) or on a contract according to Art. 6 section 1 (b) GDPR

b) and automated processes are used for processing.
The rights and freedoms of other persons may not be impacted by this process.
When exercising the right to data portability according to section 1, the data subject has the right to have the personal data transmitted directly by us to another responsible party, if this is technically feasible. 

The right to data portability does not affect the right to erasure according to Art. 17 GDPR. The right to data portability does not apply to processing required for fulfilling a task in the public interest or exercising public authority transferred to the responsible party.

7. Right to objection according to Art. 21 GDPR

The data subject has the right to object to processing of their personal data based on Art. 6 section 1 (e) or (f) GDPR at any point for reasons based on their particular situation; this also applies to profiling based on these provisions.

We will not continue to process the personal data, unless we can prove obligatory reasons worthy of protection which override the interests, rights and freedoms of the data subject or if processing is for the purpose of asserting, exercising or defending legal claims.

If personal data is processed for the purpose of targeted advertisement, the data subject has the right to object to the processing of their personal data for this purpose; this also applies to profiling, if it is connected to such targeted advertisement. If the data subject objects to processing for the purpose of targeted advertisement, we will not continue to process their personal data for this purpose.

The data subject can revoke previously given consent at any time. However, collection and processing performed up to this point remains legitimate.

8. Automated decision making in individual cases incl. profiling according to Art. 22 GDPR

The data subject has the right to not be subjected to decisions based on purely automated processes -including profiling - with any legal effect or other significant impact on the data subject. 

This does not apply when the decision

a) is required for entering into a contract or contract performance involving the data subject and us,

b) is permissible based on legal provisions of the EU or its member states to which we are subject and these legal provisions contain suitable measures for safeguarding the rights and freedoms as well as legitimate interests of the data subject

c) is made with the explicit consent of the data subject.

These decisions may not be based on special categories of personal data as defined by Art. 9 section 1 GDPR, unless Art. 9 section 2 (a) or (g) GDPR apply and suitable measures for protecting the rights and freedoms as well as the legitimate interests of the data subject were taken.

In the cases listed under a) and c) we will take suitable measures to safeguard the rights and freedoms as well as the legitimate interests of the data subject, which include at least the right to effecting intervention by a person on our side, to explaining their own position and to disputing a decision.

9. Right to filing a complaint with a supervisory authority according to Art. 77 GDPR

Irrespective of other legal remedies based on administrative law or court decisions, any data subject has the right to file a complaint with a supervisory authority, in particular in the member state that is the data subject's location, the location of the data subject's workplace or the location of the alleged breach, if the data subject believes that the processing of their personal data is in violation of this regulation.

The supervisory authority with which the complaint was filed then informs the claimant of the status and result of the complaint including the option of legal redress according to Art. 78 GDPR.

10. Right to effective legal redress in court according to Art. 79 GDPR

Irrespective of other legal remedies based on administrative law or of an extrajudicial nature, any data subject not only has the right to file a complaint with a supervisory authority according to Art. 77 GDPR, but also has the right to legal redress in court, if they believe that their rights according to this regulation were violated by processing of their personal data not in line with this regulation.

The courts in the member state, in which we or the order processor have registered offices, are responsible for lawsuits against us or against an order processor. As an alternative, suits can be brought at courts in the member state that is the data subject's place of residence, unless we or the order processor are an authority in the member state, which acted in exercise their sovereign powers.

 

 

CUSTOMER SATISFACTION

“To us, service means identifying your needs and offering solutions. With intuition, dedication and plenty of know-how.”

COMPETENT ADVISORY SERVICE

Our team will accompany you through change processes, support you in the implementation of new systems and advise you on the basis of accumulated know-how and long-term expertise.

PROFESSIONAL ASSEMBLY

Our qualified assembly technicians will install the heating platens on site on your premises. They know their way around all common press types and will adjust the equipment perfectly.

INDIVIDUAL REALIZATIONS

We are always ready to listen to your individual needs, and on top of that we have the desire and the know-how to develop the perfect solution for you.

FAST REPAIR

Time is money: Benefit from our 6-hour fast repair service. Leave your defect heating platen (also from other manufacturers) with us in the morning, and you will generally be able to pick up the repaired platen in the afternoon.

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