Privacy policy

We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the ELKOM-Elektroheizplatten-Technik GmbH. The use of the Internet pages of the ELKOM-Elektroheizplatten-Technik GmbH is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the ELKOM-Elektroheizplatten-Technik GmbH. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, the ELKOM-Elektroheizplatten-Technik GmbH has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.

Definitions

The data protection declaration of the ELKOM-Elektroheizplatten-Technik GmbH is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

a) Personal data
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject
Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

c) Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future

e) Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

f) Pseudonymization
Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

g) Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

h) Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

j) Third parties
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

k) Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

I. General information

1. Name and address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

ELKOM-Elektroheizplatten-Technik GmbH
Oberbecksener Strasse 80
32547 Bad Oeynhausen
Germany
Tel .: +49 (0) 57 31/77 82 0
E-Mail: elkom(at)elkom.de

II. Concrete information about the collection of personal data

1. Visit the website

a)Purpose of the data collection and processing

Every time a user accesses a page of our offer and every time a file is stored on the website, access data about this process is stored in a log file. Each record consists of:

(1) the page from which the file was requested,
(2) the name of the file,
(3) the date and time of the request,
(4) the amount of data transferred,
(5) the access status (file transfer, file not found etc.),
(6) a description of the type of operating system and web browser used,
(7) the client IP address.

We use this data to operate our website, in particular to track website utilization, website malfunction and to make adjustments or improvements. The client IP address is used for the purpose of transmitting the requested data; it will be anonymized after deletion of the technical requirement by deleting the last number pad (Ipv4) or the last octet (Ipv6).

b) Duration of storage
The data is stored with each access of a user on one side of our offer and with each call of our Internet presence and is deleted, as soon as they are no longer necessary for the purpose of the survey, which is the case when the visitor leaves our website.

c) Legal basis
The temporary storage of the aforementioned data is based on the legal basis of Art. 6 para. 1 lit. f EU General Data Protection Regulation ("GDPR"). The legitimate interest lies in the provision of our website.

d) Opposition and removal option
The person concerned may object to the processing.

2. Cookies

a) Purpose of data collection and use
In order to make it technically possible to visit our website and to order, we transfer so-called cookies to the end device of the person concerned. Cookies are small text files that can be used to identify the person's device, usually by collecting the name of the domain from which the cookie data was sent, cookie age information, and an alphanumeric identifier. By storing the cookie on the device used without any intervention in the operating system, it is recognized again and allows us to make any presettings immediately available. We use this information to tailor our website and services to your needs and to speed up the visit to our website.

b) Duration of storage
The storage duration of the various cookies varies, but is at most two years. They are stored on your local device, not on our server, so the actual erase time depends on how your browser software is configured. Please refer to the operating instructions of your browser software for information on how to delete cookies that have been set by us or whether they can be deleted automatically.

c) Legal basis
The storage of the aforementioned data is based on the legal basis Art. 6 para. 1 lit. f DSGVO. The legitimate interest in setting cookies is, on the one hand, to be able to optimize the quality of our website by means of an analysis and, on the other hand, to make it possible to visit our website; In particular, some functions on our website are not usable without cookies, otherwise the user would not be recognized when switching pages, for example a shopping cart could not be used, language settings were lost and searches could not be performed. Furthermore, the storage on the legal basis of Art. 6 para. 1 lit. b DSGVO for the execution of the contract

d) Opposition and removal option
The person concerned may block the use of cookies in the terminal or delete them after use. Under certain circumstances, however, individual functions of our offer can not be used. How cookies can be blocked and cookies that have already been saved can be deleted can be found in the instructions of the browser software.

3. Contact form, e-mail, fax or telephone contact

a) Purpose of data collection and use
On the website we provide a contact form. The person concerned can contact us electronically and we can process the request. The following data is collected and stored: company, name, address, IP address, e-mail address, telephone number, date and time of the request and the description of the request, if applicable, contract data, if the request is about the scope of contracting or processing, a user can contact us by e-mail, fax or telephone. We store the data transmitted to us and provided by the data subject for processing the request. These data are the name, address, e-mail address, telephone and / or fax number, date and time of the request and the description of the request, if applicable, contract data if the request is made as part of contracting or processing. The data will not be passed on to third parties. They are used to process the contact request of the person concerned.

b) Duration of storage
Once the data is no longer necessary to achieve its purpose, it will be deleted, which is the case when the conversation is finalized and the facts clarified and there are no contractual or tax retention periods. This deadline is five years for personal data subject to § 147 AO and ten years for personal data subject to § 257 HGB. The deadlines start at the end of the calendar year in which the data was collected.

c) Legal basis
The storage of the aforementioned data is based on the legal basis Art. 6 para. 1 lit. a GDPR only with prior consent in the context of the request, in accordance with Art. 6 para. 1 lit. b DSGVO in the context of contract initiation or fulfillment or according to Art. 6 para. 1 lit. f DSGVO. The legitimate interest of the person responsible is to be able to process the contact request and to be able to prevent abuse of the contact request. Any revocation of consent at any time shall not affect the legality of the processing of personal data carried out on the basis of the consent until the revocation.

d) Opposition and removal option
The person concerned has the option at any time to revoke the consent given to him for data processing and to object to the storage. Then the data stored for the process is deleted.

4 Etracker

a) Purpose of data collection and processing
We use the analysis service of Etracker GmbH from Hamburg to analyze usage data of the website. It uses cookies that allow a statistical analysis of the use of this website by those affected and the display of usage-related content or advertising. Cookies are small text files that are stored by the Internet browser on the user's device. However, Etracker cookies do not contain any information that makes it possible to identify a user.

The IP address will be anonymized at Etracker as soon as possible. Login or device identifiers are converted to a unique but unassigned key.

b) Duration of storage
Once the data is no longer necessary to achieve the purpose, they are deleted, which is the case when the anonymization is done. This process takes less than one second for technical reasons.

c) Legal basis
The storage of the aforementioned data is based on the legal basis Art. 6 para. 1 lit. f DSGVO and § 15 (3) TMG. The legitimate interest is that we are able to analyze the browsing behavior of unidentifiable users; this allows us to optimize our website and our offers.

d) Opposition and removal option
The user of this website subsequently has the option of opting out of the analysis procedure.

If the person concerned has chosen the opt-out, Etracker will install a cookie in the browser that prohibits Etracker from understanding the user's behavior. Captured data is then neither used nor stored. For the opposition, however, a so-called opt-out cookie is used, which means that after the deletion of cookies and the opt-out cookie is deleted, so possibly the opt-out cookie must be contradicted again. As far as the use of cookies is blocked in the browser of the person concerned, Etracker will not collect any data.

5. Applications

a) Purpose of data collection and processing
We process the data from applications made available to us only for the purpose of the application and an application procedure.

b) Duration of storage
Applicants' data may be further processed by us upon successful application for employment purposes. If the application is unsuccessful, applicants will be deleted after completing the application process, unless we have the right to save the data for a period of six months to answer any follow-up questions to the application and to fulfill any compliance obligations under the Equal Treatment Act. If an applicant withdraws his application, the data will also be deleted.

c) Legal basis
The storage of the aforementioned data takes place in order to fulfill our pre-contractual obligations in the context of the application process within the meaning of Art. 6 para. 1 lit. b. as well as lit. f. DSGVO and if necessary. for employment purposes in accordance with § 26 BDSG. Insofar as special categories of personal data are voluntarily communicated within the meaning of Art. 9 (1) GDPR, their processing is additionally carried out in accordance with Art. 9 (2) lit. b DSGVO (e.g., health data such as disability property). Insofar as special categories of personal data within the meaning of Art. 9 (1) GDPR are requested from applicants in the context of the application procedure, their processing is additionally carried out in accordance with Art. 9 para. 2 lit. a GDPR (for example health data, if necessary for the profession).

d) Opposition and removal option
Opposition and removal options exist to the extent described.

III. Rights of the person concerned

If personal data is processed by the user on our website, then the data subject (person concerned) has the following rights towards the person responsible in accordance with the GDPR.

1. Right to information according to Art. 15 GDPR

The person concerned has the right to the following information:

a) the processing purposes;

b) the categories of personal data being processed;

c) the recipients or categories of recipients to whom the personal data have been or are being disclosed, in particular in the case of beneficiaries in third countries or international organizations;

d) if possible, the planned duration for which the personal data will be stored or, if that is not possible, the criteria for determining that duration;

e) the existence of a right to rectification or erasure of personal data concerning them, or of limitation of processing by the controller or of a right to object to such processing;

f) the existence of a right of appeal to a supervisory authority;

g) if the personal data are not collected from the data subject, all available information on the source of the data;

h) the existence of automated decision-making including profiling under Article 22 (1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved and the scope and intended impact of such processing on the data subject.

i) where personal data are transmitted to a third country or to an international organization, the data subject shall have the right to be informed of the appropriate safeguards in accordance with Article 46 of the GDPR in connection with the transfer.

We provide the person concerned with a copy of the personal data that is the subject of the processing. For all other copies requested by the data subject, the person responsible may request an appropriate fee based on the administrative costs.

2. Right to correction under Art. 16 GDPR

The data subject has the right to demand from the person responsible without delay the correction of incorrect personal data concerning him. In consideration of the purposes of the processing, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary statement.

3. Right to cancellation according to Art.17 GDPR

The data subject has the right to demand that the data subject's personal data be deleted immediately and the data controller is obliged to delete personal data immediately if one of the following reasons applies:

a) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

b) the data subject revokes their consent, to which the processing pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing;

c) the data subject submits an objection to the processing in accordance with Art. 21 (1) GDPR and there are no legitimate reasons for the processing, or the data subject objects to the processing pursuant to Art. 21 (2) GDPR;

d) the personal data were processed unlawfully;

e) the deletion of personal data is necessary to fulfill a legal obligation under Union or national law to which the controller is subject;

f) the personal data were collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.

4. Right to limit processing according to Art. 18 GDPR

The data subject has the right to require the controller to restrict the processing if one of the following conditions is met:

a) the accuracy of the personal data is disputed by the data subject for a period allowing the controller to verify the accuracy of the personal data;

b) the processing is unlawful and the data subject refuses to delete the personal data and instead requests the restriction of the use of personal data;

c) the controller no longer needs personal data for processing purposes, but the data subject requires them to assert, pursue or defend legal claims; or

d) the data subject has lodged an objection to the processing pursuant to Art. 21 (1) GDPR, as long as it is not certain that the responsible reasons of the person responsible prevail over those of the data subject.

5. Right to information pursuant to Art. 19 GDPR

If the person concerned has asserted a correction pursuant to Art. 16 DSGVO, a deletion of Art. 17 (1) GDPR or a restriction of processing pursuant to Art. 18 GDPR with respect to the person responsible, and the person in charge has all the recipients against whom the personal data of the person concerned, about the request of the data subject informed (as far as this was not impossible or associated with disproportionate effort), the person concerned has the right to be informed by the person responsible about the recipient.

6. Right to Data Transferability Art. 20 GDPR

The data subject has the right to receive personal data relating to him, provided to a responsible person, in a structured, common and machine-readable format, and has the right to transfer this data to another person without hindrance, provided that

a) processing on consent in accordance with Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a or on a contract pursuant to Art. 6 para. 1 lit. b DSGVO is based and

b) the processing is done by automated means.
Rights and freedoms of other persons must not be affected.
When exercising the right to data portability in accordance with paragraph 1, the data subject has the right to obtain that the personal data are transmitted directly by us to another person responsible, as far as this is technically feasible.

The exercise of the right to data portability is without prejudice to the right of cancellation under Art. 17 GDPR. The right to data portability does not apply to any processing necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the controller.

7. Right to objection according to Art. 21 GDPR

The data subject has the right, at any time for reasons arising from his particular situation, against the processing of personal data pertaining to him which, on the basis of Article 6 (1) lit. e or f DSGVO takes an objection; this also applies to profiling based on these provisions.

We no longer process personal information unless we can demonstrate compelling legitimate grounds for processing that outweigh the interests, rights and freedoms of the data subject, or processing for the purposes of asserting, exercising or defending legal claims.

If personal data are processed in order to operate direct mail, the data subject has the right at any time to object to the processing of personal data concerning him for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail. If the data subject objects to processing for direct marketing purposes, the personal data will no longer be processed for these purposes.

A consent given by the person concerned can be revoked at any time. However, the collection and processing up to that date remains legal.

8. Automated decisions in individual cases including profiling according to Art. 22 DSGVO

The data subject has the right not to be subjected to a decision based solely on automated processing, including profiling, which has a legal effect on him or similarly significantly affects him.
This does not apply if the decision

a) is required for the conclusion or performance of a contract between the person concerned and us,

b) is permitted by Union or Member State legislation to which we are subject, and where such legislation contains appropriate measures to safeguard the rights and freedoms and legitimate interests of the person concerned, or

c) with the express consent of the person concerned.
These decisions may not be based on special categories of personal data pursuant to Art. 9 (1) GDPR, unless Article 9 (2) lit. a or g DSGVO applies and appropriate measures have been taken to protect the rights and freedoms as well as the legitimate interests of the data subject.

In the cases referred to in paragraphs (a) and (c), we shall take reasonable steps to safeguard the rights and freedoms and legitimate interests of the person concerned, including at least the right to obtain the intervention of a person on our side, the statement of one's own position and heard on challenge of the decision.

9. Right to complain to a supervisory authority under Art. 77 GDPR

Without prejudice to any other administrative or judicial remedy, each interested party shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of its residence, place of work or place of alleged infringement, if the person concerned considers that the processing of the personal data concerning him or her is against him this Regulation infringes.

The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Article 78 of the GDPR.

10. Right to effective judicial remedy under Article 79 GDPR

Without prejudice to any available administrative or extrajudicial remedy, including the right to complain to a supervisory authority under Article 77 GDPR, any person concerned shall have the right to an effective judicial remedy, if he considers that the rights conferred on him by that regulation are not in conformity infringement of the processing of his personal data.

Any action brought against us or against a processor is the responsibility of the courts of the Member State in which we or the processor have a place of business. Alternatively, such actions may be brought before the courts of the Member State in which the person concerned is resident unless we or the processor is an authority of a Member State acting in the exercise of its sovereign powers.

CUSTOMER SATISFACTION

“To us, service means identifying your needs and offering solutions. With intuition, dedication and plenty of know-how.”

COMPETENT ADVISORY SERVICE

Our team will accompany you through change processes, support you in the implementation of new systems and advise you on the basis of accumulated know-how and long-term expertise.

PROFESSIONAL ASSEMBLY

Our qualified assembly technicians will install the heating platens on site on your premises. They know their way around all common press types and will adjust the equipment perfectly.

INDIVIDUAL REALIZATIONS

We are always ready to listen to your individual needs, and on top of that we have the desire and the know-how to develop the perfect solution for you.

FAST REPAIR

Time is money: Benefit from our 6-hour fast repair service. Leave your defect heating platen (also from other manufacturers) with us in the morning, and you will generally be able to pick up the repaired platen in the afternoon.

YOUR PROJECT FROM A TO Z

From consulting to planning and manufacturing to delivery, installation and commissioning: We are at your service and provide comprehensive and reliable project management.